Refund Policy

At a Glance

This page is a plain-language summary of the refund rules already set out in our Terms of Service. It does not add new terms. If anything here appears to conflict with the Terms, the Terms control.

What you bought	Refundable?
Pro subscription — first payment	Yes, in full within 14 days of your initial subscription payment.
Pro subscription — after 14 days, and renewals	No. Cancel before the renewal date to avoid the next charge.
One-time feature purchase	No, once the feature is unlocked on your account.
Individual report	No, once the report has been delivered.

If something you paid for is not working, that is a support issue rather than a refund question, and we want to hear about it. Write to support@elamap.com.

Pro Subscriptions

Full refund within 14 days of your first payment

If you are not satisfied with Pro, you may request a full refund within 14 days of your initial subscription payment by contacting support@elamap.com.

After 14 days

After 14 days, subscription payments are non-refundable. Refunds are not available for renewal charges once they have been processed, and we do not refund partial billing periods. If you want to avoid a renewal charge, cancel before the renewal date.

Cancelling is self-serve

You can cancel at any time from your account settings. You do not need to email us to cancel. Cancellation takes effect at the end of your current billing period, and you keep full access until then.

Cancelling stops the next charge. It is not the same as requesting a refund for a charge that has already been taken.

One-Time Feature Purchases

Some features are available as a permanent one-time purchase. Once the feature is unlocked and delivered to your account, the purchase is complete and is non-refundable.

If you believe there is a technical issue preventing access to a feature you paid for, that is not a refund request and we will help. Contact support@elamap.com and tell us what you are seeing.

One-time purchases are tied to your account. If you delete your account, you lose access to the features you unlocked, and they cannot be transferred or reinstated on a new account.

Reports

Individual reports are per-item purchases. Delivery is considered complete when the report is available in your ELA Map account or delivered to your registered email address, whichever comes first. Reports are non-refundable once delivered.

If you experience a technical failure that prevents delivery, contact support@elamap.com within 7 days of purchase.

If We Close Your Account

We may suspend or terminate an account that violates our Terms of Service. If we terminate your account without cause, we will refund any unused prepaid subscription fees on a pro-rated basis.

How to Request a Refund

Email support@elamap.com from the address on your ELA Map account, or tell us which address the account uses. To help us find the charge quickly, include:

The email address on your ELA Map account
What you bought — Pro, a one-time feature unlock, or a report
The approximate date and amount of the charge
A sentence about what went wrong, if something did

Never send us payment details. Do not include your card number, CVV, or bank details in an email. We do not need them and we cannot use them. All payments are processed by Stripe, and ELA Map does not store your card information.

We read every message. Approved refunds are returned to the original payment method through Stripe. Once we issue a refund, how quickly it appears on your statement is up to your bank or card issuer.

Governing Terms

This page summarises the payment and refund provisions of our Terms of Service, which is the governing document. Where this summary and the Terms conflict, the Terms control.

Nothing here limits statutory rights you may have as a consumer under applicable law, including in the EU, EEA, and UK.