Email Support
The fastest way to reach a human is email:
This works whether or not you can sign in. If a payment went through but you cannot get into your account, write to us here and we will sort it out.
We read every message.
What to Include
A few details let us act on your message straight away instead of writing back to ask:
- The email address on your ELA Map account — this is how we find you
- What you were trying to do, and what happened instead
- For a purchase or billing question: the approximate date and amount of the charge
- For something visually wrong: the page you were on, and your browser and device
In-App Feedback
If you are signed in, the feedback button in the app is usually the better route for a bug. It is available on every page, and it attaches diagnostics automatically — the page you were on, your app state, and any errors the app recorded. That saves a round trip of questions.
Use email instead if you cannot sign in, or if the message is about billing.
Other Addresses
Support handles almost everything. These go straight to the right desk for specific matters:
- Privacy requests: privacy@elamap.com
- Security concerns: security@elamap.com
- Legal inquiries: legal@elamap.com
- Abuse reports: report@elamap.com
ELA Map is a product of Spirit River Inc.
Before You Write
Some questions already have an answer on the site:
- Refunds, cancellations, and billing rules: Refund Policy
- What data we hold and how to delete it: Privacy Policy
- The rules governing your account: Terms of Service
- Cancelling a subscription yourself: account settings
Related Documents
ELA Map is a product of Spirit River Inc. — spiritriver.life